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Benutzerfreundlichkeit von Bürgerkartenumgebungen

Kurzfassung (in Englisch):

Usability and security are crucial requirements of efficient e-Government services and applications. Given security requirements are mostly met by integration of approved cryptographic methods such as two-factor authentication and qualified electronic signatures. Integration of these technologies into e-Government applications usually introduces additional complexity and often affects the usability of these solutions. So far, research on usability as efficiency-measuring instrument in e-Government has primarily focused on the evaluation of e-Government Web sites only. Usability issues raised by the integration of security-enhancing technologies into e-Government applications have not been considered in detail yet. We filled this gap by conducting a usability analysis of three core components of the Austrian e-Government infrastructure to improve efficiency in this domain. The evaluated components act as middleware and facilitate integration of e-ID and e-Signature tokens such as smart cards and mobile phones into e-Government applications. We have assessed the usability and perceived security of these middleware components by means of a thinking-aloud test with 20 test users. This chapter introduces the evaluated components, discusses the followed methodology, and presents obtained results of the conducted usability test.


  • Titel Buchkapitel: Measuring Usability to Improve the Efficiency of Electronic Signature Based E-Government Solutions
  • Autoren: Thomas Zefferer, Vesna Krnjic, Klaus Stranacher, Bernd Zwattendorfer
  • Buch: "Measuring E-government efficiency. The opinions of Public Administrators and other Stakeholders"
  • Verlag: Springer
  • Erscheinungsdatum: 2014
  • Download: SpringerLink
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